Is there a lithium ion version of this battery available from Comoex or elsewhere?
There is only 1 Battery Pack available for the Compex Units, it can be found on BetterBraces.com.
Thanks for Contacting Donjoy.
From Ulises at 4/19/14 8:51 PM
How long should the battery plugged in to get a complete charge?
At least three hours to eight hours
From roberto at 5/1/14 2:43 PM
I am in Philippines and I need to purchase the above item.
How can I do that?
Thanks for the answer
Thank you for your question. You should contact the rep for your area. They should be able to help you get the items you need.
Ms. Joe Cheung
CUSTOMER SERVICE EXECUTIVE
Brands: Aircast, DonJoy, Dr. Comfort, ETI, ProCare
Primary Email: email@example.com
Location: Hong Kong
From Jose Gomes Jr. at 7/2/14 6:17 AM
1) I live in Brasil and I need to purchase the battery for Compex Performance. How can I do that?
2) Is there any update for the Compex Performance firmware?
Thanks in advance.
We do not ship internationally, so you would have to have a US address to have a batteray sent to you. I do not know of any firmware
From Nik at 8/11/14 8:21 AM
Is this battery set compatible with Compex One?
The compex One is a european model and we cannot guarentee that any US accessories will work with european models
From Conrad at 10/4/14 10:43 AM
How do open the battery compartment in order to replace the battery?
The battery compartment is on the back and it just slides open by pushing it down
From Max at 11/16/14 2:33 PM
What is the typical life expectancy of the Sport Elite Battery?
What are the typical signs that my SE unit needs a new battery?
Two strange things are happening: 1. The battery can stay plugged in to charging all day, and the charge meter never reads full. 2. I can use any of the settings, and the unit will work fine for about eight minutes then will shut off and reference the "empty" battery. I can then shut off and restart the unit, and it will run for nearly 25 minutes before shutting off, again, referencing the "empty" battery.
Please call product support to trouble shoot the problems you are having with you unit. Call 877-266-7398
From Diana Petrova at 11/18/14 11:27 AM
How to charge the battery,I have no charger.can i order from Bulgariq or somewhere in Europe
You would need a Charger compatable with the US unit. You could try contacting:
DJO International - EMEA
Customer Service, EMEA
Brands: Aircast, Chattanooga, Compex, DonJoy, Dr. Comfort, Empi, ETI, ProCare
General Email: firstname.lastname@example.org
From pooja at 12/7/14 7:51 PM
how will you know that you need a new battery?
My compex either will not turn on or it says "please contact your agent."
Please call Product support for the Compex at 760-392-5155
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